Privacy Policy

At tk22, we take your privacy seriously. This Privacy Policy describes how tk22 collects, uses, stores, and discloses information about you when you access or use our website and gaming services. By using the tk22 platform, you agree to the practices described in this document. If you do not agree with any part of this policy, please discontinue use of our services.

This policy applies to all users of tk22 located in Bangladesh and worldwide. It covers information collected through our website, mobile browser interface, customer support channels, and promotional communications. We are committed to being transparent about the data we collect and how it is used so you can make informed decisions about your personal information.

Key Privacy Commitments

Information We Collect

tk22 collects information in two main categories: information you provide directly to us, and information collected automatically through your use of our platform. We collect only what is necessary to deliver a safe, fair, and enjoyable gaming environment for players in Bangladesh.

Information You Provide

When you register an account, make a deposit, contact support, or participate in promotions, you may provide the following:

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address including city (Dhaka, Chittagong, Sylhet, Khulna, etc.)
• National ID or passport number for identity verification
• Payment account details such as bKash, Nagad, Rocket, or Upay mobile wallet numbers

Automatically Collected Information

When you browse or interact with our platform, we may automatically collect the following technical data:

• IP address, device type, operating system, and browser version
• Pages visited, session duration, and in-game activity logs
• Referring website or source of traffic
• Geolocation data at a city or region level (not precise GPS coordinates)

How We Use Your Information

The information tk22 collects is used exclusively to operate and improve our platform and to serve our registered players in Bangladesh. Specifically, we use your data for the following purposes:

• Creating and managing your player account, including identity verification (KYC)
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods
• Providing customer support and responding to queries or complaints
• Sending important account notifications, bonus offers, and promotional updates — only where you have opted in
• Detecting and preventing fraudulent transactions, bonus abuse, and unauthorised account access
• Conducting analytics to improve platform performance, game selection, and user experience

Sharing and Disclosure of Data

tk22 does not sell, rent, or trade your personal information to third parties. We may share data only in the limited circumstances described below.

Service Providers

We may share necessary data with trusted third-party service providers who assist in operating our platform — such as payment processors, KYC verification services, and analytics partners. These providers are contractually bound to use your data solely for the services they deliver on our behalf and must maintain data security standards equivalent to our own.

Legal Obligations

We may disclose your information when required by applicable law, court order, or regulatory authority. In all such cases, we will share only the minimum data necessary to satisfy the legal requirement and, where permitted by law, will notify you of the disclosure.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of tk22's assets, your personal data may be transferred as part of that transaction. You will be notified via email or a prominent notice on our website before your data becomes subject to a different privacy policy.

Payment and Financial Data

tk22 processes deposits and withdrawals in Bangladeshi Taka (৳) using popular local payment methods including bKash, Nagad, Rocket, and Upay. When you make a transaction, we collect your payment reference numbers and transaction amounts. We do not store your full mobile banking PIN or password — payment authentication takes place directly on your payment provider's secure interface.

Transaction records are retained for the period required to meet anti-money laundering obligations and any applicable financial regulations. All financial data is encrypted at rest and in transit.

Cookies and Tracking Technologies

tk22 uses cookies and similar tracking technologies to ensure our platform functions correctly and to improve your overall experience. Cookies are small text files placed on your device. We use three categories of cookies:

• Essential cookies — required for the platform to function, including session management and login state. These cannot be disabled.
• Analytics cookies — help us understand how players navigate the site so we can improve page layout and game discovery. These are anonymized and aggregated.
• Preference cookies — remember your settings such as language choice so you do not need to re-select them on each visit.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some features on the tk22 platform.

How Long We Keep Your Data

tk22 retains your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal, regulatory, and business obligations. Specifically, account registration data and game activity logs are retained for a minimum of five years after account closure to comply with anti-money laundering (AML) requirements commonly applicable to online gaming platforms operating in the Bangladesh market.

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with you. You may request deletion of your account at any time — please be aware that we may need to retain certain records for the duration required by law even after your request is processed.

Your Rights Regarding Personal Data

As a player on the tk22 platform, you have meaningful rights over the personal data we hold about you. We respect these rights and will respond to all valid requests within a reasonable timeframe (typically within 30 days). You have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete personal data
• Erasure — request deletion of your account and associated personal data (subject to legal retention requirements)
• Restriction — ask us to limit how we use your data in certain circumstances
• Objection — object to the processing of your data for direct marketing purposes at any time

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account details. We may need to verify your identity before processing the request to prevent unauthorised access.

Data Security Measures

tk22 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive personal and financial records, and strict access controls ensuring that only authorised staff can view player data on a need-to-know basis.

We conduct regular internal security reviews and work with trusted technology partners to maintain a safe platform. However, no online service can guarantee absolute security. If you suspect unauthorised access to your tk22 account, please change your password immediately and contact our support team at [email protected].

Children and Age Restriction

tk22 is strictly an adult gaming platform. Our services are available only to players who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will delete that data promptly. If you believe a minor has registered on our platform, please notify us at [email protected] so we can take immediate action.

Changes to This Privacy Policy

tk22 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will post the updated version on this page with a revised "Last Updated" date and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the tk22 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about how tk22 handles your personal data, please contact our dedicated privacy support team. We are committed to resolving all privacy-related queries promptly and transparently.

Email us at [email protected] with the subject line "Privacy Enquiry". Our team aims to acknowledge all requests within 48 hours and provide a full response within 30 days. For urgent security concerns, please mark your message "URGENT" so our team can prioritise your case.